This Refund and Cancellation Policy explains how refunds and cancellations are handled for any paid Snapy plan. It applies together with the Terms of Service.
Free service
Most of Snapy is free to use, and no payment is required to upload a file or create a link. There is nothing to refund for the free service.
Paid plans
Most of Snapy is free. Snapy also offers an optional paid plan, Snapy Pro, billed monthly or yearly. Payments are processed by our authorized payment provider, which acts as the merchant of record and reseller for Snapy; your receipt and any refund are handled through that provider.
Refund window
If you purchase a paid Snapy plan and are not satisfied, you may request a full refund within 14 days of your purchase. Refunds requested after 14 days are handled at Snapy's discretion.
To request a refund, email [email protected] from the address used for the purchase and include your order number or receipt. Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank or card provider.
Cancellation
Snapy Pro is a subscription billed monthly or yearly. You can cancel at any time; cancellation stops future charges while leaving your access in place until the end of the period you have already paid for.
Exceptions
A refund may be declined where there is evidence of abuse of the service, a violation of the Terms of Service, or a request made in bad faith after substantial use.
Questions
For any question about a payment, refund, or cancellation, contact [email protected] and Snapy will help.